Product & configuration
Cup reference, capacity, body and drinking components, finish, artwork and packaging.
WHOLESALE ORDER GUIDE
From first brief.
To ongoing support.
Prepare a clear quotation, approve the right sample and agree the delivery details. Order-specific quantities, costs, timing and remedies are recorded in your quotation and order terms.
BEFORE YOU COMMIT
A quotation you
can review.
Provide your shortlist, quantity, destination and customization brief. Ask for the details needed to compare the total project cost.
Request a Quote ↗Quantity & pricing basis
Quantity per design or color, MOQ, unit price, currency and any tooling or setup charges.
Samples & approval
Standard or custom sample, sample fee and freight, approval version and any separately agreed sample credit.
Timing & delivery terms
Sample preparation, production after approval, shipping method, destination, trade terms and payment arrangements.
A SHARED PLAN
Keep each stage clear.
01
Brief & quotation
Confirm the selected design, quantity, destination and proposed specifications.
02
Sample & approval
Review the sample, artwork and packaging. Record the approved version and agreed production checks.
03
Production & inspection
Request an order update and review the inspection or shipment records agreed for your order.
04
Delivery & follow-up
Confirm shipment details, receive the goods and contact us with your order reference if a question arises.
Production and transit are separate stages. Estimated dates depend on the approved configuration, materials, order schedule and shipping arrangements.
PLAN THE DESTINATION, TOO
Shipping details
worth confirming.
Discuss samples and bulk orders separately. The quotation should make clear which costs and responsibilities are included.
Freight basis
Delivery address or destination port, transport method, carton count, dimensions, gross weight and shipping quotation.
Trade terms & import costs
Agree the trade term and responsibilities for freight, insurance, import clearance, duties and taxes with your sales contact.
Destination requirements
Share retailer requirements, labeling, carton marks and any product documentation needed before production.
AFTER YOUR ORDER
Support with
the right details.
Your order reference helps us review the relevant specification, approvals and shipment information.
Request an update.
Share the order or quotation reference, company name and the stage you would like to check. Shipment details are confirmed by the team when available.
Ask about my order ↗Help us review it.
Send the order reference, product and batch, affected quantity and a clear description. Prepare photos or video of the issue and packaging for follow-up by email.
Request order support ↗The review uses the approved sample, agreed specification, inspection records and order terms. Any replacement, return, credit or other remedy is confirmed after review under the applicable order terms.
LET’S MAKE IT YOURS