Last updated: October 1, 2026. Website operator: 永康市泽锴工贸有限公司, FOGOOSE. Contact: fengsiceng@gmail.com.
1. Catalog and quotation
This website is a B2B catalog and inquiry channel. It does not take online payment or automatically confirm an order. Collection photos can show different versions. The quotation identifies the selected model, capacity, materials, components, finish and packaging, together with quantity, pricing basis, currency and any tooling or setup costs.
2. Samples and production approval
Confirm the sample purpose, charges, freight and any sample-fee credit separately. Record the approved specification, artwork, colors, packaging and sample version before production. Any change should be reviewed for its effect on cost, inspection and timing.
3. Lead time and delivery
The published approximate 7–30 day lead time is indicative. The start date, production completion and dispatch milestones depend on the configuration, approvals, quantity, material readiness and schedule. Transport time is separate. Confirm the destination, trade term, freight responsibility, customs arrangements and any event deadline in the order terms.
4. Quality and inspection
Agree inspection methods, acceptance criteria, sampling or third-party inspection requirements and the evidence required for shipment release. Product reports must match their tested samples and scope. Materials, lid functions, thermal performance and care requirements are confirmed for the selected configuration.
5. Payment and commercial changes
Payment method, deposit or balance stages, currency, bank details and any inspection-release conditions are agreed in the quotation. Verify payment instructions through your established contact. Cancellation, specification changes and treatment of customized goods or tooling are governed by the accepted order terms.
6. Product or delivery issues
Contact our team with the order reference, model and batch, quantity received and affected, description and discovery date. Include clear photographs or video and retain the goods and packing for review. Our team reviews the approved specification, sample, inspection records, shipment details and applicable order terms.
7. Warranty, returns and remedies
Warranty scope and period, claim deadlines, exclusions, inspection requirements and responsibility for return freight must be specified for the order. A return, replacement, repair or credit is confirmed after review. Agree the return authorization, address and shipping arrangements with the team before sending goods. This page does not establish a universal warranty period or automatic return entitlement for every customized product. Applicable mandatory rights remain unaffected.
8. Follow-up and contact
Use the order update form for progress requests and the quality support form for product or delivery issues. Both carry a structured brief to our team. The quotation and order terms should identify the contracting entity and the agreed dispute-resolution arrangements.
9. Confidentiality and project materials
Share only the artwork and business information needed for your inquiry. Discuss confidentiality, design rights, tooling ownership and any NDA requirements before providing commercially sensitive development details. See our privacy notice for website inquiries and attachments.